Frequently Asked Questions



What types of photos can I SNAP pictures of and SEND using SidewalkSnap.com?

When you SEE the following types of broken sidewalks:

  •  - Uneven sidewalks
  •  - Holes in sidewalks
  •  - Broken sidewalks
  •  - Crumbling concrete on sidewalks, pathways, and walkways
  •  - Sloping sidewalks that prevent proper draining
  •  - Tree root damage to sidewalks

SNAP a pic and SEND it using SidewalkSnap.com. Don’t forget to enter for a chance to win $100*.

*Availability and dates are subject to change. See Official Rules for more information.


Will I receive a notification when my sidewalk submission has been fixed?

No, you will not receive a notification when your sidewalk submission has been fixed.


What should I do if I know that a sidewalk has been fixed but I already sent in a picture?

If you know that a sidewalk has been fixed, send us an email via our CONTACT US page and let us know! We will then verify this information before updating the map


Will the map be updated with sidewalks that have been fixed?

Yes. The SidewalkSnap Team will update the map after verifying that a sidewalk has been fixed or after being notified by the by proper authorities that a sidewalk has been fixed. A separate notification will not be sent to the person who submitted the photo.


What is SidewalkSnap and how does it work?

SidewalkSnap was developed to empower people to make a difference in their communities and to help put an end to hazardous sidewalks. Using three simple steps - SEE IT. SNAP IT. SEND IT. - SidewalkSnap gives people the opportunity to help make neighborhoods a safer and more desirable place for everyone to live, work and play.  Once pics are sent, the SidewalkSnap Team will notify the responsible party that there’s a potential problem. It’s time to get “snap”ing!


Where can I submit pictures from?

Anyone, anywhere, can submit photos. If you SEE a broken sidewalk, SNAP a pic and SEND it using SidewalkSnap.com. However, only photos within the designated New York City area will be posted at this time.


Do I need to live in New York City to use SidewalkSnap?

No. Anyone can post photos of broken sidewalks found in New York City.


I took a PIC of a broken sidewalk and went to SEND it, but my submission isn’t going through. What should I do?

Oh, snap! If you are having trouble, please Contact Us so we can get our SidewalkSnap Team on it as soon as possible!


How long will it take for a sidewalk to be fixed after I submit my picture?

If you are located in New York City, please review the following for more detailed information: New York City’s Administrative Code.


If I SEE a broken sidewalk where tree roots have damaged the sidewalk, should I SNAP a pic and SEND it?

Yes. If you SEE tree roots that have caused damage to a sidewalk, SNAP a pic and SEND it using SidewalkSnap.com so that the SidewalkSnap Team can notify the responsible party.


I have seen SidewalkSnap advertisements on TV that say I can enter for a chance to win $100. What do I need to do?

It’s as easy as 1-2-3!

  1. SEE IT. > See a broken sidewalk.
  2. SNAP IT. > Take a photo.
  3. SEND IT. > Tap the yellow button on your device and get started!

Then enter for a chance to win $100*.

*Availability and dates are subject to change. See Official Rules for more information.


I have heard SidewalkSnap advertisements on the radio that say I can enter for a chance to win $100. What do I need to do?

It’s as easy as 1-2-3!

  1. SEE IT. > See a broken sidewalk.
  2. SNAP IT. > Take a photo.
  3. SEND IT. > Tap the yellow button on your device and get started!

Then enter for a chance to win $100*.

*Availability and dates are subject to change. See Official Rules for more information.